- Scope of Policy
This Policy applies to personal information that is in Holdme’s possession or that is under its control, including information that Holdme may exchange with a third party for storage or processing purposes. This Policy does not apply to Holdme’s employees or suppliers’ personal information.
Use of Holdme’s website is subject to your compliance with its terms and conditions of use and this Policy. By accessing and using this website, you agree to be bound by the terms and conditions contained in these documents. If you do not agree to be bound by these terms and conditions, please do not access or use the features of our website.
Please note that this Policy applies only to our website and does not apply to websites of third party companies or organizations to which our website may be linked. Holdme does not endorse and is not responsible for these linked websites.
Your consent may be withdrawn at any time, subject to legal and contractual restrictions and provided that you give us reasonable notice. Please note that if you choose to withdraw your consent, Holdme may not be able to provide you with certain products or services.
- Amendments to the Policy
We reserve our right to amend this Policy at any time. Any amendments made will appear on our website. We therefore recommend that you review this Policy on a regular basis and keep a copy for your records.
We only collect personal information for which you have given clear, free and enlightened consent. Generally, we will seek your express consent at the time of the collection of personal information, unless we are otherwise required or permitted by the law. Your consent may also be implicit, for example, when you voluntarily provide us with personal information.
- Collection of your personal information
The term “personal information” refers to any information about a natural person that allows personal identification.
Holdme only collects the personal information that is necessary for the purposes of establishing, managing and maintaining our relationship with you. For example, personal information may be collected when you complete a transaction, create your user account, subscribe to our newsletter or alerts, or submit questions, comments or suggestions, and may include, without limitation, identification information such as your first and last name, gender, date of birth, home address, phone number, email address, Internet Protocol address (or IP address) and payment information.
Generally, we will obtain your personal information directly from you. However, we may also collect personal information about you from external sources with your consent, or without your consent if the law so authorizes.
- Cookies and tracking information
Your use of this website allows Holdme to automatically compile certain information regarding your user profile, which may include the Internet Protocol address (or IP address) of your computer, the operating system you are using, the identity of your Internet service provider, the date and time at which you accessed our website, the previous website you visited that provided you with a link to our website, and the content you viewed and downloaded from our website.
With most Internet browsers, it is possible to erase cookies from your computer’s hard drive, block the creation of cookies, or receive a warning before a cookie is stored. In doing so, however, your use of our website may be affected and you may no longer have access to all of its features. Please refer to the Ads Setting and Network Advertising Initiative websites, and to your browser’s instructions or help section, to learn more about these functions.
- Use of your personal information
We may use your personal information, notably, for the following purposes:
- to create your user account and to identify you as a user of our website, and as a customer, as applicable;
- to provide you with the product you purchased or the information you requested;
- to establish and maintain our business relationship with you;
- to improve our product and service offerings, including the use of this website;
- to communicate with you when you submit questions, comments or suggestions;
- to provide you with information about our business, products and services that may be of interest to you;
- to process payments and recover, if necessary, unpaid debts;
- to prevent errors and fraud; and
- to comply with our legal obligations.
We may also use your information to compile statistics. However, these statistics will not allow you to be identified.
Your personal information shall not be collected or used for other purposes than those described above, except with your consent or as required or authorized by law.
- Communication of your personal information
We recognize that, except in the cases and under the conditions described hereinafter, the disclosure of your personal information to a third party requires your consent.
Access to your personal information within Holdme does not require your consent. However, access to your personal information is strictly limited to the persons for whom the information is necessary for the performance of their functions and duties.
We may also share your personal information, without your consent, with agents, representatives, mandataries, consultants, data processors, service providers and other parties with whom we have a contractual agreement, when such information is necessary in the course of Holdme’s activities or to assist Holdme in the administration of our business relationship (assistance with promotions, provision of technical support, payment gateways, transaction processors, etc.). We will then take reasonable steps to ensure that your shared personal information is protected by them, but cannot guarantee it or be held responsible for it.
Please note that in the event that the third party to whom Holdme discloses your personal information is located in a foreign jurisdiction, local laws may otherwise allow access to your personal information by third parties without your consent.
We may also, without your consent, disclose your personal information if authorized or required to do so by Canadian federal or provincial law, including to comply with a court order. We may also disclose your personal information to a potential purchaser in connection with the sale of part or all of Holdme’s assets, or in the event of a merger or reorganization.
Whenever Holdme can or must communicate your personal information, Holdme will endeavour not to communicate any more personal information than is necessary in the circumstances.
- External links
Holdme applies security measures that are in line with industry standards and are reasonable and appropriate in regard to the sensitivity of the personal information that we collect and use. Such measures are aimed at protecting your personal information against loss or theft, as well as the unauthorized consultation, disclosure, reproduction, use or modification thereof. These security measures are reviewed periodically and improved when need be.
These security measures include physical, organizational and technological measures that are reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored.
We take reasonable steps to ensure that the personal information we have collected is accurate and complete. However, it is your responsibility to inform us of any changes to your personal information which may occur during the course of our business relationship. We will, upon request, inform you of the existence, of the use and of the disclosure to third parties of your personal information, and give you access to said information.
- Questions and access or rectification requests
Should you have any questions or concerns about this Policy or about the collection, use and disclosure of your personal information, including requests for access or rectification, please contact:
624 Victor-Bourgeau Street
Saint-Jean-sur-Richelieu (Quebec) J3B 0K7
Phone number: 438-448-8662
You have the right to consult and obtain communication of your personal information contained in a file held by Holdme. To this end, you must complete a written request, by way of email or mail. You can also request that inaccurate, incomplete or equivocal information be rectified and that information held for reasons not justified by the purpose of the file be deleted.
We will respond to every request for access or rectification within 30 days of receiving written request to this effect. In the event that Holdme cannot provide access or rectify your personal information, we will provide you with the reasons for this impediment, subject to any restrictions provided by the law, and will inform you of any recourses available.
This Policy was last updated on September 14, 2020.